Privacy Policy

Our policy for the protection of your personal data allows us to establish a relationship of trust between you and our services, in order to offer you a positive experience, in a totally transparent manner.

Thanks to this policy, we will be able to take into account your requirements and comply with your expectations.

In order to respect your trust, SAS LC Company, we guarantee in a primordial way the respect of your personal data, as well as the confidentiality of our customers (hereafter "Your data").

For a perfect transparency towards you, in order to guarantee you a secure use of our website www.freevibes.us in all its available versions and related applications (hereafter the "Free Vibes Site"), we make available the way we treat your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security as well as the confidentiality and the non-altering of your privacy and your data, this through all our platforms.

We and our policy guarantee that all the necessary precautions are taken to protect all your data and against disclosure, loss or alteration. This is why we make available to you all the elements that allow you to easily understand our way of handling your data. This data will only be kept for as long as is necessary for the management and processing in question. Of course, you will be able to access and modify your data at any time, since they will be available on your personal spaces of the Free Vibes site.

For these purposes, we strive to take all necessary steps to comply with applicable data protection law.

Thus, the undersigned SAS LC Company hereby undertakes by this personal data protection policy to comply with the essential principles of the general European regulation and French law on the protection of personal data, by making available to you information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have concerning your data, as well as by applying these rights ourselves (paragraph 6 and 10). Any information relating to possible transfers to third countries or recipients is also made available, as well as the retention period of the data collected (paragraph 5) and the security measures (paragraph 9).

1. WHO ARE YOU?

When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to and concerns you as a customer of SAS LC Company, if you have placed an order on the Free Vibes website, a customer of SAS LC Company if you have created a customer account but have not ordered any products or services, or if you have browsed as a visitor on the Free Vibes website without having created a customer account or placed an order.

2. WHO ARE WE?

SAS LC Company is a SAS with a capital of 1000 euros, registered in the Trade and Companies Register of Bordeaux under the number 838 163 061, represented by Mr. Corbin Flavien, as President and whose head office is located at 73 rue de ségur, 33290 Parempuyre, France

SAS LC Company publishes the Free Vibes Site and implements, as such, various treatments of your Data in its capacity as data controller.

3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1 When do we collect your personal data?

Your personal data may be collected if you visit the Free Vibes website using cookies, if you create a customer account on the Free Vibes website, if you place an order for one of our products or services or if you accept to be a member of our newsletters (SMS, emails).

We use your personal data to make your browsing on the Free Vibes website more fluid and to offer you a more personalized experience. We can thus best process your orders, make payment available in several installments, avoid fraud, make the necessary reimbursements, and manage your customer reviews.

3.2. Your navigation on the Free Vibes Site

In order to enable you to browse the Free Vibes website, we process your data with your consent as a legal basis for this.

3.3. The treatment of your orders

In order to be able to handle and process your orders, we use your data.

The use that we make of it is used to manage mediation, the customer relationship (and that through social networks), our after-sales service and remote sale, our actions relating to the management of marketing and commercial prospecting for the Free Vibes site, as well as for the management, the deliveries and transport of the orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of these data.

The legal obligation of SAS LC Company is the legal basis of the processing, as far as the management of the recall of the products is concerned. Your consent or our legitimate interest are, as the case may be, the legal basis of the processing for marketing and commercial prospecting actions. Your consent is the legal basis for the implementation of the "flash" payment.

3.4. Payment in installments

For orders that are subject to payment in installments and for certain customers, your data is processed in order to be able to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your bank data.

3.5. Customer Notices

In order to be able to share your opinions with our customers and visitors as well as to allow you to leave your opinion on the Free Vibes website we use your data on the legal basis of your consent or legitimate interest.

3.6. Payment collection and fight against fraud

We use your data for the purpose of payment collection and fraud prevention.

Thanks to this, we can also guarantee the security of payments.

The application of this contract between the two parties as well as the legitimate interest of SAS LC Company, in its capacity as data controller, are the legal basis for this processing.

3.7. Management operations of SAS LC Company's advertising sales department

SAS LC Company's advertising network operations are managed using your data.

This will allow us to increase our customer and prospect data, to manage the maintenance and technical activities of prospects, commercial statistics and studies of advertising campaigns, the updating of the files of the organization in charge of managing objections to telephone canvassing, solicitations, the implementation of our contests and lotteries or any other operation for promotional purposes except online gambling and chance.

The legal bases of the above-mentioned mentions are the consent of the user or the legitimate interest of SAS LC Company.

4. WHERE DOES YOUR DATA GO?

Your data is transmitted to several Free Vibes internal services
They are not sent to third parties, except in the situations specified below:

In order to be able to process your orders, your personal data may be transmitted to several service providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.

For the implementation of payment in x number of times, your data may be shared with service providers such as payment and transaction centers (banks...), or call centers for the management of business processes or customer experience, or even, for customer reviews, to a manager for the collection and processing of customer reviews.
Free Vibes' advertising network is managed, thanks to your data, by customers of the network and advertisers.

5. DATA RETENTION

The data that Free Vibes collects is kept only for the time and the assistance necessary to the installation and the accomplishment of the operations quoted in paragraph 3 of our policy of personal data.

We keep for a certain period of time certain data collected by Free Vibes:

In current archives for the prospects, during 3 years as from the last contact of the customer (they are thus consultable by the services of SAS LC Company). We do not carry out an intermediate archiving of these data (as for the data representing an administrative interest for certain services, as for litigation, the conservation periods are fixed by the applicable rules of prescription).

Concerning our orders, your data will be archived in the current archives for 5 years from the end of the use of the customer's orders, and in the intermediate archives for 5 years from the end of storage in the current archives. The same applies to customers.

As for the bank data, they are archived in the current archive for the entire period of validity of the bank card (plus one day). There is no intermediate archiving of bank data.

Cookies and their use and timing are detailed in paragraph 7 of our policy.

6. EXERCISING YOUR RIGHTS

6.1. You are entitled to request access, modification and rectification of your Data.

6.2. You have the right to request the limitation of the processing of your Data.

Important clarification: to do so, you must challenge the accuracy of your personal data during the time required to allow us to verify the conformity of your Data. Alternatively, if you believe that the use we make of your personal data is unlawful and you claim a limitation of their use and not a deletion. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for establishing, exercising or defending your rights in court, in the event that you decide to exercise your right to object during the time required for verification to determine whether the legitimate reasons we are pursuing prevail over yours.

6.3. You are entitled to request the deletion of your Data.

If you require the deletion of your personal data, SAS LC Company will still be able to keep them in an intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.

6.4. You are entitled to claim the exercise of your right to object to the processing exploited for the purposes of commercial prospecting.

In the event of prospecting by e-mail, you are entitled to ask for the modification or the unsubscription of the newsletters by carrying out a click on the hypertext link "unsubscribe" available in all the newsletters, or by navigating directly on the contact page of the Free Vibes site.

In the event of prospecting by SMS, it is possible to unsubscribe by transmitting by SMS the mention "STOP SMS" to 36007, or by navigating on the contact page of the Free Vibes website.

6.5. You are entitled to transmit post-mortem prerogatives concerning the conservation, deletion and communication of your personal data.

In the absence of this type of prerogative, your successors and heirs have the possibility to communicate with SAS LC Company in order to have access to the uses of these data and to allow for the "organization and settlement of the deceased's estate" and/or to close the account on the site and/or to request that the processing of personal data not be continued.

You may also request that your data not be communicated to a third party in the event of your death.

6.6. You are entitled to claim your right to portability.

6.7. You have the right to withdraw your consent to the processing operations based on this legal basis.

Important clarification : If you decide to revoke your consent, this will not affect the lawfulness of the uses carried out prior to your withdrawal of consent.

6.8. You are entitled, when you wish, to bring a claim before the competent supervisory authority (in France, the CNIL: www.cnil.fr).

In order to exercise your rights, please send your complaint (accompanied by your e-mail, surname, first name, copy of your identity document and postal address) to the SAS LC Company data protection delegation by e-mail to ltd.lccompany@gmail.com and/or by post to SAS LC Company, 73 rue de ségur, 33290 Parempuyre, France.

Within a maximum of one (1) month from the date of receipt of the complaint, we will send you a reply.

7. COOKIES

7.1. What is a cookie?

When you browse a website such as the SAS LC Company website, it can then, according to your choice, insert a text file on your receiver (computer, telephone or tablet) via your browser.

This text file is called COOKIE. This cookie then allows the website like Free Vibes, during the prescribed time of validity or recording of the cookie, to identify your receiver used when you make another visit.
Only the sender of a cookie is likely to read or modify the information contained in this cookie.

7.2. What is the purpose of cookies on www.freevibes.us?

We can classify different types of cookies by categories. Some are issued directly by SAS LC Company and its service providers, but some may come from third party companies.

7.2.1. Cookies issued by Free Vibes and its service providers

There are several categories of cookies that can be found on your transmitter when you browse our website:

7.2.1.1. Essential" cookies

In order to have access to our site, the "essential" cookies are necessary, they are used for example to be able to carry out the order.
If they were not present, you could encounter problems browsing the site and be unable to place an order.

The "essential" cookies also make it possible Free Vibes to follow its activity.
They can be inserted on your transmitter by Free Vibes or by its providers.

7.2.1.2. Analytics and Personalization" Cookies

Analytics and personalization" cookies are not mandatory, they will allow us to facilitate your research, optimize your experience with us, we can through them better target your expectations and adapt our offers and maximize the organization of our site.

7.2.1.3. Advertising" cookies

Advertising cookies are displayed in the advertising portion of our site. The interest for you is that your browsing time is better and optimized thanks to the presentation of offers and advertisements that are relevant to you.

To do this, the "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your desires and interests of the moment, through your recent browsing history on other sites.
This makes it possible to avoid presenting advertising content that is of no interest to you. At the same time, SAS LC Company prefers to see its offers and advertisements proposed to users who will be interested in them.

The advertising content offered may contain cookies issued by Free Vibes or by its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.

7.2.2. Cookies issued by third parties

Third parties using cookies on our site use their own privacy policies for this purpose. These cookies are not necessary for the use of our site.

7.2.3. Cookies issued by third party applications integrated into our site

As you browse our site, we may include third-party computer applications on our site to provide you with the ability to share content and/or your opinion from our site with others, such as when you click on the "share" or "like" buttons on social networks.

These social networks can then use these buttons to identify you even if you have not used them while browsing the site. It is possible for them to do this if during your last navigation on the site you were connected or active on your sender to your social network at the same time. We have no control over the uses they make of the data they have at their disposal.

To learn more about the use of your data and advertising content, you can visit your social networks and consult their privacy policies. You should then be able to use these policies to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.

To view the privacy policies of the above social networks, click on the social network of your choice :

Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google + : https://policies.google.com/terms?hl=fr

Concerning our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third party service providers of the advertiser ...).
They can thus with these cookies and during the prescribed time of validity of these, propose advertisements in the places made available for the advertisements of the third parties, count the number of contents which they propose in our spaces, know the audience of these advertisements and the number of clicks; thanks to that they will be able to claim the sums which are due to them and establish their statistics. They may also know that your sender is the one who has previously visited another site containing one of their advertisements, and therefore be able to target you and personalize their content if necessary.

7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).

Your browser software contains many options that you have and that you can set according to your preferences. By doing so, you will then be able to accept or reject cookies on your transmitter.

However, if you choose to accept the recording of these cookies on your transmitter, then when you visit sites or content with cookies present, they will automatically be recorded on your transmitter.

Depending on your preferences, you may choose to enable a reminder to ask you whether you want to accept or decline cookies before they are potentially stored, or to decline each time a cookie is stored on your device.

However, it is important to note that the choices you make during this setting may modify or alter your browsing on the Internet or on certain sites or services that require the use of cookies (such as ordering on our site for example).

In the event that you would prefer to refuse these cookies on your transmitter or erase those already stored, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to store or have access to the cookies that are used for their operation.

7.3.1. How to choose your options depending on your browser?

You have different options and choices available depending on your browser. In order to have more, you can consult its help menu.

Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari™ : https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™ : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera™ : http://help.opera.com/Windows/10.20/fr/cookies.html

8. TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is stored within the European Union.

However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not carried out an assessment of the level of compliance.

In this case, we take the necessary steps to ensure that this data sharing is carried out in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (e.g. by using contractual clauses of the European Commission).
The Data Protection Officer can, if you request it, provide you with more information about the data transfer.

9. SECURITY MEASURES

Thanks to the technical and organizational measures we take, we can guarantee a level of security that is in line with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. In doing so, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the processing, but also the identified risks.

In addition, we are up to date with the payment card industry security standard PCI DSS, which reflects our commitment to security.

10. PROFILING AND AUTOMATED DECISION MAKING

Due to the automated processing we use (e.g. profiling), you are subject to legal effects that affect you.
All of this is necessary for the conclusion or execution of the contract between you and us.
This is how we can offer and carry out automated customer identification and "4 x payment". The basis of this operation is the analysis of different variables concerning the type of products, the services ordered, or the customer profile.

If the risk is evaluated with these statistics as being too high (fraud/unpaid), then this payment method will not be offered.

However, if you wish, you can obtain a human intervention although the decisions are automated, you will be able to give your opinion and/or oppose the automatic decision.

11. POLICY UPDATE AND REVISION

Our policy regarding personal data will be updated whenever necessary to always be in accordance with the regulations applicable to the protection of your data (at least every three (3) years).